CANCELLATION POLICY

Before purchasing an in person appointment or group or Online Program it is important that you fully read and thoroughly understand our cancellation policy.

This cancellation policy is designed to protect both Tracy Malone and the participants.

Definitions

“You” refers to a participant who applied and made payment for a Service by Tracy Malone.

“We” refers to Tracy Malone (Eden River Pty Ltd)

“Cancellation” is defined as not attending the service that you made payment for or wanting to switch to another service.

“Service” is defined by any service you purchase be it 1:1 or in a group or online from Tracy Malone.

Cancellation initiated by Participant

Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays or illness. Should  you cancel your participation to the service for any reason, the cancellation policy outlined below will apply, with no exceptions.

We wish we could compensate people for unforeseen circumstances, however we will have incurred expenses that, once paid, cannot be refunded. We strongly encourage you to purchase travel insurance if you have concerns.

To cancel your participation to a Service you must send us an email stating that you wish to cancel to: [email protected].

Cancellation policy for Services

All PAYMENTS are NON-REFUNDABLE*, **. They will be kept to cover administrative fees.

In the event that you made a single payment (full fee) for the Service, the non-refundable policy will also apply.

**An exception is cancellation due to COVID-19 restrictions (see regulation below).

We are financially responsible for the Services, therefore we ask that you respect that we cannot make any exceptions to this agreement.

Cancellation due to COVID  – 19:
In the event that a Service needs to be cancelled due to Covid – 19, a 100% refund will be issued.

In the event that you have to cancel your attendance due to updated COVID – 19 restrictions, you will be issued with a full refund, including your deposit.  “Updated COVID-19 Restrictions” are any changes imposed by governments or other governing bodies that prevent you from attending the Service.  It is important to stress that such changes must have occurred after you booked your place on the Service. We will therefore regard such updated COVID-19 restrictions to be reasonably beyond your control and a full refund will be made available.

Cancellation initiated by Tracy Malone

Over the past 15 years, there has been no cancellations due to unforeseen circumstances. In the event that a scheduled Service needs to be cancelled for any reason, your full fee and deposit payment will be transferred to another Service. Alternatively, you may request a full refund of your payment.

Any significant changes to Service details***, will be communicated ASAP. In this case, we offer you these two options: a full refund (deposit included) or the option of transferring  your payment to another Service.  This decision should be made regarding within 30 days, otherwise our cancelation policy will apply.

***Significant Service details are: change of scheduled date, location, duration, price, leader or general concept of the Immersion.

We are not responsible for expenses incurred in preparation for any cancelled Service, this includes airline tickets, loss of work, and/or other costs associated with  the preparation of your trip. In case you have any concerns, please purchase travel insurance.

Cancellation for Online Programs

There are no refunds for Online Programs.

If you are purchasing a Program or a Private mentoring and agreed to pay in instalments you are responsible for the entire amount originally agreed to. There are no refunds or early terminations for these services.